Frustrations at Waylands Games

[JohnnyM]

For the fourth time of using way lands games, I have to say I'm disappointed thoroughly.

In the first instance, I ordered P3 paints off them (I know...). I spend a lot of time Concocting paint schemes, I think I ordered about 8 paints for a specific colour scheme, which included shades and highlights etc.

How frustrated I was, when a package arrived several weeks after ordering, with maybe half the paints in. I immediately sent an e-mail, I got a response telling me not to worry, as they'd refunded the money for the paint I hadn't received. Well, that's not really the point. Cryx bane highlight is no bloody good on it's own in my carefully considered paint scheme. If I want to make a steak dinner, returning from the shops with just some sweet potato and asparagus is not going to complete the deal! ! If I want to get the paints I originally wanted, I have to pay someone else to ship them to me, making the whole process longer and more expensive. I told them what I though they should've done was refunded the entire amount if they couldn't complete my order. They did not respond.

When I decided to pick up my infinity stuff again, I originally was going to revamp my Pan O, I ordered a Jotum and some hexas. I waited over a month and in the end I'd had time to change my mind to Aleph, asked if I could change my order. Too difficult for their system, they had to refund and I had to order over again. This one at least was dispatched a few days later.

Over Xmas I ordered a bunch of stuff. Again over a month to arrive. It's Christmas, so I get it.

The fourth and final time, I make a point of checking their stock levels. I made a £55 order, everything I ordered was Showing a green light

From their site:

green light- High Availability: If in stock should ship in 1-5 working days, if not then 3-9.

I ordered on January 25th and still not shipped. Okay, time to send an e-mail. But it's not that simple. They have a 'ticketing' system, which seems a bit over-the-top. However, before I try and communicate with this company that have had my money for nearly a month, I read this

"We would ask that you don't raise tickets chasing up orders, in the vast majority of cases there is a perfectly valid reason and in broad delays we will update you on the status of your order by email proactively"

I hate to be too negative, but if I may summarise my experience.

You can have what you paid for in 1-3 days.
Possibly 3-9
After 18 working days, not a peep.
I would like to send an e-mail enquiry
Please don't.

To nitpick
"in the vast majority of cases there is a perfectly valid reason"
In my occupation, I have to do a lot of stuff that has a perfectly valid reason, but perhaps people don't always understand. I do my best to explain reasons to them, so that they might understand better. Saying there is a reason and explaining the reason are two different things. I'm sire the reason is "one item is out of stock and takes a while to order in." that's fine. Perhaps don't give it your famous green light then

"in broad delays we will update you on the status of your order by email proactively"
....

Has anyone else had experiences positive or negative? I can't really think of much good to say? For a company who's sole feature appears to be sending people their toys, they achieve success in the same way that Miss America successfully brings about World Peace.

[kidterminal]

I placed a large order with them this time last year from America and had no problems with them. That being said I agree issues 1 & 4 there really is no excuse for. Issue 2, come on guy, every shop would say the same. They've grown dramatically in the past 2 years. Perhaps there grasp has exceeded their capabilities.

[Morze]

I've made one order from them and after over a month of waiting I sent a ticket. Everything I ordered showed greenlight, but still apparently they missed one product, so I got a refund. They have serious problem with communicating and updating their stock data.

[Elfenlied]

In my experience, they deliberately wait a period of time before dispatching orders during free shipping, in case people want to add something to their order, to save on shipping costs. The wait period is usually till the end of free shipping, so plan accordingly.

[kidterminal]

In my experience, they deliberately wait a period of time before dispatching orders during free shipping, in case people want to add something to their order, to save on shipping costs. The wait period is usually till the end of free shipping, so plan accordingly.

I've notice that too.

[Deep-Green-X]

Say what you want about Maelstrom Games (Wayland's last big competitor before Wayland bought the debt and effectively shut Maelstrom down) but their stock levels were up to date and delivery was prompt and accurate. I've had nothing but problems with Wayland to the stage that I'll be looking for another supplier when I order more minis.

[kidterminal]

Maelstrom Games was ripping people off on Ebay at the end. Years before that they were good.

[Arachas]

Maelstrom Games was ripping people off on Ebay at the end. Years before that they were good.

Free shipping was ace, though.

[Cho-Konnit]

Say what you want about Maelstrom Games (Wayland's last big competitor before Wayland bought the debt and effectively shut Maelstrom down) but their stock levels were up to date .

Well, not quite...

They "sold" some of my friends the starter box for AT-43 after the game went out of production. Site said it was in stock when it clearly wasn't, and never would be ever again.

[kidterminal]

Say what you want about Maelstrom Games (Wayland's last big competitor before Wayland bought the debt and effectively shut Maelstrom down) but their stock levels were up to date .

Well, not quite...

They "sold" some of my friends the starter box for AT-43 after the game went out of production. Site said it was in stock when it clearly wasn't, and never would be ever again.

Yes that's what I've heard from others.

[Mob of Blondes]

Sold and then reimbursed? Or sold and sent? In AT43 case, some shops never lowered the price, as some items, like ones with containers, are still useful.