Bits?

[Kinsman]

So how do I get replacement parts? Ordered some tigers and one of the little back nubs was missing.


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[Hero of Man]

There's a topic on the official forum that explains the procedure, but it has not yet been migrated; I'd link it, but I'm at work and the official forum is blocked here.

[chromedog]

There are two little slips in the blister or box, one white, one blue. The blue one is usually in a baggie of bits. You need to contact CB using the following procedures.

http://infinitythegame.com/forum/index.php?/topic/18901-missing-pieces-complaint-codes-tutorial/

[Kinsman]

Holy crap. What if my baggie has been.....recycled?

[chromedog]

Without the slips and the codes, then according to that procedure, you are SOOL. Without the codes, they will NOT do anything.

One of our local players had a chest piece missing from his Dragao. The baggie was ALSO missing the slip. So he was out of the part, and had no way of getting it.

I gave him my part (I didn't use it anyway - as armour it was pointless as it had a nice, open shot trap on it).

[IJW Wartrader]

It'll probably take longer, but you can still ask for a replacement part.

Given that there are still older blisters and boxes still in the supply chain from before the time CB used the packing slips, the idea that no slips = SOOL is a bit weird...

[chromedog]

With the local gamer, he kept getting the runaround with "need slips" and "NO slips in packaging" circlejerk and just stopped dealing with them. period.
If he hadn't got the part from me, he would have thrown the game in (yes - as weird as it sounds, gamers do this. I don't know why, I don't care why. ).

There must be some way of dealing with the process in case their procedures somehow are the issue to start with.

[Guges]

With the local gamer, he kept getting the runaround with "need slips" and "NO slips in packaging" circlejerk and just stopped dealing with them. period.
If he hadn't got the part from me, he would have thrown the game in (yes - as weird as it sounds, gamers do this. I don't know why, I don't care why. ).

There must be some way of dealing with the process in case their procedures somehow are the issue to start with.

That's weird because I have gotten parts form them without a slip more than once. Maybe they're really cracking down on the code thing. I hope it's not because people were taking advantage of them and asking them for parts that weren't truly missing. That would be kind of sad...

[MarcoSkoll]

It does seem a little odd to require the complaint code as proof, as I can't see that it's immune to packing errors itself!

[Claudius Sol]

I haven't needed to request a replacement part from them in ages (maybe a year? year and a half?) and they didn't ask me for the complaint code, only a picture of my malformed part. Though, I guess that's slightly different. It wasn't missing, just miscast.

[Kinsman]

Ok, well I'll try it without the sleep, I sure hope I don't need to buy another Tiger blister just to get one thingy thing.

[Section9]

Ok, well I'll try it without the sleep, I sure hope I don't need to buy another Tiger blister just to get one thingy thing.

Doesn't hurt to ask, just tell them that you didn't get the round piece and threw away the packing material a while ago.

Though it would probably be faster to hit a Michael's or similar craft store for some small beads, and use a thin piece of wire to mount the beads on.

[Kinsman]

I sent out an email, hopefully they forgive my carelessness.

[Section9]

I sent out an email, hopefully they forgive my carelessness.

They've been quite pleasant to deal with for me. Heck, they sent me a full set of 4 of those packs for my Kameel baggagebots when I'd told them that I only got two in the box!

reminds me, I need to fab some of those little nubs for the Tigresses.